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How does it know when it is a holiday? It only asks how much more. But where do I enter a holiday time frame?

Claudia

No, you're specifying how many are *included*. Then, to the right of that, you're specifying how much each extra pet is at a rate per night or per stay.

-Michelle

Oh, I thought that it meant 1 pet would be $75. Ok.

Claudia

Hi Claudia,

In your rates, do you have 1 pet included or 0 pets included? If 1 pet is included, then entering 1 pet won't add any extra fees. If you want a pet fee for ALL pets, then set "Included Pets" to 0.

-Michelle

I have been creating bookings and adding Pet Fees. Why doesn't it already include the pet fee if I specify 1 pet? Also, when I click on the TAXABLE, it doesn't seem to calculate that amount. I will send email.

Claudia

I just did that. I wondered how I didn't notice it before. LOL

Claudia

I don't like things left OPEN, when I know they are no longer interested, or haven't answered. I like everything neat and in a bow. I know, I am a pain. :)

As long as I could go in there and change the EXPIRATION DATE, then that would be good. Unless... in the future you have an extra option stating... Uninterested or No Answer, etc. :)))

Claudia

Hi Silvia,

You're welcome!

Yes, it would be a manual entry. You can enter manual payments at any time.

As of today (we did a major release last night) you can now put add check payment methods to your account, so the guest can see check as an option (and your instructions on where to send it) when accepting the quote. There are rules associated with that for the booking to auto-cancel if their check doesn't show up in a few days.

-Michelle

Hi Claudia,

Don't delete anything. If you do that, you'll lose valuable tracking info. You'll want to see, in our future reporting module, which listing sites sent you the best inquiries, which converted to bookings the most, etc.

You can certainly change the expiration to be expired if you want, but there's really no reason to unless you no longer want the person to be able to accept it. Just leave it as it, and it will expire on its own.

Our software takes care of automatically expiring quotes or preempting them (if someone else books the same dates). Once you respond to an inquiry or quote, you don't need to do anything else to get it to become inactive. Just let it go and the system will take care of it.

Again, DO NOT delete anything UNLESS you created something by mistake. It's best to leave the records around so you can find them later.

-Michelle

How does one handle inquiries that people do not respond to, or are not interested? Do you delete those? IF so, which area do you find them all in?

What is the process for these transactions, after quoted. Do we change the expiration date to today, so they don't stay OPEN?

Claudia

Arrived, on second request.

Hi Sam, that is the first place I look, since many have landed there since I started.

Claudia

Claudia, please check your spam folder if an email hasn't landed in awhile. Our system sends many thousands of emails per day. Sometimes the ESPs slow us down. Thx, ~Sam

Hi Michelle,

Thanks for all the replies.

How would the booking proceed if the customer insisted on using a different method of payment than you currently support, for example using AMEX card(though you support it, it's an extra charge, etc) or via check or via Paypal or wire transfer? I guess since the booking may have originated in your system or not, how does one go about collecting and recording that in the system, would this be a manual entry? Is there a featuer to bypass the payment request - though I suspect we may not know of the conflict until the customer is ready to pay.

Thanks, Silvia

OK. I don't know. Maybe it is something on my side. I still have not received the above email. I will try to send it again, under the EMAIL tab.

Claudia

Michelle, re: speed. I just did 5 or 6 new bookings and added/deleted charges for them by hand. Everything was blazing fast. ~Sam

I suppose. I haven't received the email I just sent myself, after entering the amounts and the payments. States... This email was last sent on Apr 24, 2012 at 2:15 PM.
and I haven't received it yet, 4 minutes later.

CP

Hi Claudia,

The release was put out last night and is fully done now. Shouldn't be any slowness. I just looked at some pages and it seems to be running as fast as ever for me. Definitely not anything like *minutes* to save something. Could it be your internet connection?

-Michelle

Amendment to charges takes a long time to update. Seems to take over a minute. When I do the collect payment, it takes about two minutes to update.

Is the system slow, because of the updates you are doing today?

Claudia

Open the charges for the booking, click the "Change Charges" button, and edit to your heart's content.

The charges grid is very versatile. In the Rate field, you can use positive or negative numbers, decimal values or percentages.

The green "+" icon to the left of each row adds a line item above the row. The red "-" icon to the right of each row deletes the row. The "Add Charge" button adds rows at the end.

More on that here:

https://www.ownerrez.com/blog/editing-charges-is-now-easier-and-faster

OK. For the future, 90% of the bookings for Hilton Head Island are 7 nights. VERY FEW are for less than that. How can I manually do it, for those very few?

Claudia

Yes, it was as I expected. You don't have any charge types in your "Spring 2012" rate period that covers this scenario.

If you open your "Spring 2012" rate period for this property, notice that you only have one charge type:

Week, set as 7 nights, for $925

This booking (# 252034) is only for 4 nights. You'll need to add a "night" charge type or something else that is shorter. Otherwise, the system won't be able to auto-generate your rates for anything less than 7 nights.

Once you've done that, do the "Reset to Property Rates" again on the booking charges, and you'll see the rent appear.

-Michelle

Your rate periods, for this property, must not be configured properly to cover the dates of this booking. That's why it's only adding the tax and surcharge line items and no rent. I'll take a look at your rate periods and see where the problem is.

(If you want to edit the charges manually, then yes, you would hit the Change button and edit the grid - adding and removing line items - by using the various edit buttons)

How do I do that? It will not let me fill in the amounts? Do I have to ADD CHARGES and do everything separately?

I tried Changing and hitting "Reset to Property Rates" but it won't reset to property rates.

Claudia

The total charges for that booking are $0.

There are three line items, which you can see here:

https://app.ownerrez.com/bookings/252034/charges

But they all equal $0.

Enter the charges (rent, etc) that you originally charged the guest for this booking and that will produce a Total Charge for the booking.

Booking number 252034

You may have skipped step 2:

Once you enter the charges for the booking, there will a balance and you can collect or schedule payments.

If you've already entered/confirmed the charges, give me the booking # so I can look into it on this end.

I have entered this one booking three times, but I can't get into the payment section. It tells me...

No scheduled payments can be added because this booking is paid in full.

Since the amounts keep coming up, automatically, as ZERO.

What do I do next?

Claudia

Sounds good, Michelle.

Thanks,
Claudia

Hi Claudia,

You could always adjust the charges (enter a new line item saying "BROKEN WINDOW $300") and then collect a regular credit card payment for it, using the payment area. You can collect as many payments as you like.

Now remember, if you don't have the guest's permission to use their credit card and you begin to process extra payments, they may complain to their bank about you and file for a chargeback.

It's always best to come to an agreement with the guest first on what all they're paying, and then get their confirmation that you'll be using their credit card again.

-Michelle