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Please please please do this thing

Yeah count me in too!

Yo another message on this, does it go to top of Latest Discussions

Thank you so much Michelle, it's so nice to see that your company considers what it's customers would like and if possible makes it happen. A great way to create loyal subscribers!

Will look forward to seeing what you come out with next.
Wendy

Hi Wendy and Claudia,

Thanks for the feedback. We'll discuss internally. I know we're developing several public calendar widget pages that will have whole year views.

You're right about the quote acceptance forms. We plan to make that more configurable so you can require one or more of those fields.

-Michelle

Hi Claudia! yes to the pet information also, because I assume no pet when they don't put one down but that's not always the case...

Wendy

I second that, Wendy! Preferably, their cell phone number.

Also, for them to have to enter PET info. Whether it is 0 or 1.

Claudia

If we are making a wish list ;-) I would love to be able to see the entire year on the calendar. Also, would love the phone number to be required on the booking form.

Great product,
Thanks!

Wendy

Hi Jon,

You're right that that exact report is needed, and it's on our to-do list. Before offering it, however, we have to change how taxes are done a little. The current tax report kind of demonstrates the problem. Taxes need to be more structured so that they can be broken down cleanly on reports. We do plan on having a line-item type report, though, which is what you're talking about.

-Michelle

Hi Michelle,
I have been looking at some of the new reports available in beta. Some look great- but I need a report that will show me for each property all charges, including taxes. This will make book keeping easier for me. Perhaps this now exists but I can't find it.


Thanks

The list of properties shows their address, but there's no display of the property phone number. That would be very helpful for locations where cellphones don't work, so the only way to get hold of a guest is to call the landline at the house they're staying in.

Hi Gclaseman,

Thanks for the suggestion.

We purposefully use your email address as the Reply To address on each message so that guests contact you directly.

Sending and receiving email through the app is something often requested and we're heading in that direction. We want to make sure it's managed correctly though so that email messages don't get lost and so that you can use your own email programs and all its conveniences without being forced to login to OwnerRez every time you want to respond.

We recently released some changes to how guests are recorded so that future CRM features can be developed quickly and cleanly. Email sending and receiving is a big part of that.

-Michelle

I feel it would be a great feature of the platform to keep track of "all" correspondence made within the platform in a thread style interface. I'm finding that once I send a quote and the prospective guest has a question they reply back to my email address and not OR's address thus creating two different sources of information that I have to search through.

Thanks, Veronica, for the idea and well said! I agree that this should be done. We've been thinking about "clone" features for some of the record types. The Move Property functionality that is currently available for bookings should also be added to quotes.

-Michelle

We have multiple properties, and occasionally it happens that two guests will get quotes for the same or overlapping periods of time. When Guest A finalizes the booking, Guest B's quote is pre-empted and OR won't let them double book. This is good, but usually we simply offer Guest B one of our other properties instead. Right now to do this we have to manually copy over all the quote information and create a new quote from scratch. It would be better to add a "Clone/Change Quote to Different Property" that would let us switch them over easily.

Hi
This is a very nice new feature (property and booking custom fields). I thought that I'd be able to use this to help us with a problem that has recently come up, but not sure if it will.

When a customer requests a quote, they specify the number of adults, kids and pets. That is what we agree on when we create a booking & quote. Our contract stipulates a "generic" max number of guests at our property - 7. We want the Legal contract that the renter signs to indicate the specific number of guests that were specified in the quote, but cannot find a way to do this.

I thought that perhaps we could create a custom field for the booking, and then add this to the legal document, however it does not seem like custom fields we add are available in the legal contract. Is that the case or am I missing something?

Thanks

Hi Elizabeth,

Because our system relies so much on credit card payments, we haven't exposed an address or phone field on the booking itself. Both the address and phone are on the PAYMENT for a booking. In other words, if you were to open a booking that had payments, you could click Payments and then view a payment and you'd see the address/phone that they submitted with the credit card payment.

However, it is very true that for check-paying guests, this is awkward since you need an address but there isn't one exposed.

We've had a to-do to add (and require) address and phone during the quote acceptance process - right up front before they sign the renter agreement page - but we never scheduled it for development. I will ask the dev team to make that a higher priority.

I know the Notes feature is coming very soon. That went into active development already.

Hope this helps,

-Michelle

Thank you very much Chris,

I followed your instructions and created a Custom Field to store this information for a particular booking. One thing I need to add to this new Custom Field is the Guest Mailing Address.

How can we require the Guest Mailing Address as part of the quote/booking process? We must ask for the Guest Address up front for our rentals, for deposit return situations and for legal protection for us as vacation rental owners.

Thanks for your help.

Elizabeth

You can approximate this now by creating a custom field for Booking called Notes (https://www.ownerrez.com/blog/custom-fields-expanded-to-work-with-bookings). If you follow the directions there and add a rich text field, you'll see an editable field under the Custom Fields tab for each booking.

Our more full featured notes feature that manages flowing notes through from inquiry -> quote -> booking should be released in the next month or so.

Can I ask since it is now a year later, what is the status on this "Notes" feature so that we can add Notes to our guests' bookings? (Honeymoon stay, cell phone, etc.). We need a place to enter this information for each booking.

Thanks,
Elizabeth

Sounds like lots of great stuff!