General Help and Questions

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Dave, I was going to come back with this. I thought that might be what you were looking at. That's a display issue with the quote - which we've flagged to fix ASAP - but the actual final PDF that's being generated has the right dates in it. So if you were to go ahead and finish accepting that quote, turning it into a booking, you'd see that the final PDF has the right dates in it. Thanks for bringing this to our attention. ~Sam

I just took a look at a test quote I did for July 9 and 10th and the dates in the contract are being populated as:

Arrival Date: May 30, 2012
Depature date: May 31, 2012

Here is a link to the quote:

https://app.ownerrez.com/forms/quotes/c65bde3ad9fe42b18061322babbd28db

David

Sam,

I took it out last night since I had a guest notify me that the dates in the contract were wrong. I did a test quote to myself and saw the same behavior - I will put it back in right now as another test.

David

Thanks for the heads up, Claudia. That really helps. I'm looking into one other possibility right now.

Sam, I went back and looked at my contracts and I have the inserts for booking dates. They are fine on my end.

Maybe the insert used is "Booking Date" and not the other "Booking" inserts.

Claudia

Dave, we couldn't reproduce the problem so I took a look at the renter agreements in your account. You have two renter agreements, one of which is being used. I don't see anywhere in that renter agreement where you have the 'BookingArrivalDate' or 'BookingDepartureDate' fields inserted. Can you be clearer about what field is failing? I also tested those fields on my end and didn't notice them acting incorrectly. ~Sam

Hi David,

We're looking into this now to see if we can reproduce what you are seeing on our end.

-Michelle

If I use the insert field Booking arrival date and Booking Departure date in the contract,the form is date that is displayed is not the actual booking date, but the date that the form is completed by (I think) that date + x days (x= the number of days of the stay). It would be nice to be able to put the correct date in the contract. Is this a bug, or am I doing something wrong?

Thanks,
David

If you're referring to software fees, yes. Any bookings that are paid for via a merchant account we set up (whether the payments are credit card or e-check) will be free.

-Michelle

When you integrate Echeck using Sage, will it be free for us owners, since it would be done via Sage?

Claudia

Our software is 100% web based. It makes no difference what type of computer you access our software from. You can use PC or Mac, and we support IE, FireFox, Chrome and Safari browsers.

It's like your online banking. You just login, from any browser, and it's all there.

-Michelle

I presently have a PC laptop. I have working with that with OwnerRez with the PC. I entered all my information on there. If I bought a Mac laptop would there be an issues with the old information? Would I have to reenter everything or it is fine to just ocntinue?

Thanks,
Claudia

Sage does offer e-check, yes, but our software doesn't integrate with it so guests wouldn't be able to pay that way, not until we hooked that up. As far as the fees goes, I'd have to check with our merchant services guy and get back to you. I do know that e-check fees are generally a lot less than credit card fees. I believe they're in the 1% range but that's a total guess.

-Michelle

What are Sage's Echeck fees? Do they do that? Or is it only Credit Cards?

Thanks,
Claudia

Hi Michelle,

So how would I do this -
Inquiry comes into your system
1) system creates a quote
2) I accept the values and send it - but can I modify it to delete the rental agreement link and then if they say they want to rent I send them my normal rental agreement - I can always have wording on the rental agreement link to say something to the effect the rental agreement will be sent via email if ready to book.
3) they send the agreement back and how do I send them the payment link??
or are you saying I do my manual work up front(quote email) and then when I have the rental agreement then I send the quote generated that will include the rental agreement (which will be a blank page or asking them to review the emailed version) and then pay the bill at the bottom or wherever the link is - no problem if they accept the rental agreement (that is blank) at that point.

I am trying to envision how I would be able to work with your system. This is a biggie for me. I have no problem with even just providing the rental agreement values/cost in that page but I need the actual agreement signed and faxed first.

Thanks, Silvia

Yes exactly. The owner-submitted reviews. Not perfect but something to get the HomeAway sites working for now.

-Michelle

Michelle,

Are you be talking about the reviews owners could put in? Except it's from the renter? I guess this could work if you somehow stated in the review it was submitting via owner Rez? Not quite helping with the rating system as you mentioned but it's something. I guess first could try to have the guest send it via their channels and if not review appears then send them the request to do it via your system and then upload it that way.

Silvia.

Gotcha. Because I know that I saw it other times.

Claudia

Actually, it seems like we missed an edge case. It DOES show pets if you have all three - adults, children and pets. It does NOT show pets if you only have adults and pets. We'll make sure to correct that.

-Michelle

Doesn't show if pet is included.

Claudia

Third party alerts are sent whenever a booking is first created, when the dates are updated (if they are) and when the booking is deleted/canceled.

I believe the pet tally is shown IF pets are included. It doesn't show a pet tally if there aren't any. I'll check to make sure.

-Michelle

I am not sure who these go to, but I send this out to my housekeeper. However, the email goes out, even when I am waiting for a check. Things happen when the potential guests decided they are not renting, after all. This letter went out already. What happens? When it is canceled, does another letter go out to the housekeeper stating it was canceled?

Also, it does not include PET. The tally is only number of people. Can you include PET, so that the housekeeper knows their will be extra cleaning involved?

OK, thanks.

Claudia

The total is figured per account per month. If you have 5 properties and do 5 bookings at each property during the month of May, your May invoice will reflect 25 bookings @ $2.00/per.

-Michelle

When you say per booking... do you mean the month it was booked? Or the month the rental date is on, that month?

In other words, I book 4 bookings in the month of May (2 for July, 2 for September). Does the per month apply for the month of May? Also, does the per month mean all properties? So, for my pocono mountain house I booked 2 - july and 2 - Sept. For my Hilton Head Island villa I booked 1 in August and 2 in October. Does this mean the tally is 6 bookings for one owner for the month of May?

Claudia

Also, all beta users (ie. anyone with an active account right now) will receive a 25% discount for life on their OwnerRez fees.

All bookings, no matter the size or payment type (check or credit card), will have the same pricing tier.

This is the pricing tier: http://i.imgur.com/mshKk.png

So if you have 5 bookings in the month, your bill will be $17.50. If you have 10 bookings, your bill will be ~$25. And so on, depending on the tier you fall into.

But that's assuming every booking is either check or via a credit card account not created by us. Any bookings with credit card payments via a merchant account created by us are always free.

-Michelle

What is the pricing for checks? You were mentioning that it is a certain amount, within different ranges of bookings.

Claudia

Yes, but for my hilton head island villa, most pay by check.

Claudia