Auto generated welcome letter

This is probably on your road map already :)

It would be great to be able to generate a welcome letter (using the same method as the rental contract) that is auto sent to the renter 4-5 days ahead of the rental period (user specified), containing information about their upcoming stay.

-David

Hi David,

Actually no - that idea isn't on the roadmap. It's definitely an interesting idea which I'll submit. To make that more abstract, it should be multiple emails that can be sent at certain intervals with custom bodies.

What do we have, currently, is the ability to change the booking confirmation email that goes out so that you can add custom paragraphs onto the end.

For instance, a lot of owners put custom paragraphs for things like:

- Informal directions (if the standard address and mapping sites on the confirmation email might be wrong)

- Check-in and Check-out policy

- House access code for the lockbox

- Specific reminders about the area (fishing licenses, etc)

You can find the custom paragraph stuff in your property area under the Email Settings tab.

I wanted to add to this - there should be custom fields that can be dropped into any of these messages, so the emails can be personalized, such as {name}, {date of stay}, {unit rented}, etc.

Hi thegmann,

Having 'mail merge' fields in all email messages is definitely coming. That, and the inability to save a custom message, are both major annoyances for a lot of people and understandably so.

The design will be similar to the mail merge fields that you currently see with Custom Renter Agreements (click on a property, click on Legal, click on Add Custom). The drop-down on the menu field that lets you insert "fields".

-Michelle

This is where the attachments, we spoke about earlier, would come in handy. Attachments for Welcome Packets, Guest Registration Forms, etc... with scheduled options would be perfect!

Claudia

Hi Michelle,

Do you have an idea when this will be going into effect?

Claudia

No 100% ETA yet because it hasn't been scheduled. However, it's being debated as something that should move up in priority to one of the next few sprints. This involve quite a bit of work and we like to chop things up into small releases to get fewer changes out at a faster rate. We know a lot of users want this, and it's pivotal to the process.

-Michelle

Small releases sounds very good. :)

Claudia